This article is supposed to help you with common known bugs.
Here's the official help webpage: http://www.creativersegame.com/help/issues.html
As Creativerse is still under development and nearly every month new features are implemented, you will most probably encounter some bugs when playing this free game.
Please report any bugs that influence your experience, especially after new updates, on the bug-forums:
Please describe as many details about your problem as you can: when exactly did the bug occur, what exactly happened, was there an error message, what did it say? If you made or still can make screenshots, then please do so and include them. You can upload Steam screenshots directly from your Steam library and link them to the forums or upload screenshots that you made with other programs here into the Wiki and link them to the forums if you want to. It's possible that the developers will ask you to send them files like the DxDiag.txt (created and updated as described on http://steamcommunity.com/sharedfiles/filedetails/?id=637204193), error.log and output.log via e-mail to email@example.com
Currently, certain bugs seem to happen rather often. Here's how to cope with them:
Problems with launching the game or you can't even connect Edit
If you aren't even able to connect to the main screen, the problem is likely related to Steam -- you can check the status of their servers here: http://steamstat.us (mostly affects US players).
If you're having other issues launching the game, especially if it says "you need to be running Steam" to launch the game (but you already are), then MSVCR may have gotten messed up. There is a security update for certain versions of Windows that affect the MSI installers. You should try to reinstall it and see if that helps:
You can find the installer on Microsoft's website and download it from there: http://www.microsoft.com/en-us/download/confirmation.aspx?id=5555
If you are using Windows 10 you might need to download the MSVCR 2012 from here: https://www.microsoft.com/en-us/download/details.aspx?id=30679
Blocky shapes looking like unitelligible text when loading the game Edit
Another one of the frequently encountered issues: in this case the first thing you see when you load the game is a bunch of blocky shapes that look like they should/could be text, but are unintelligible.
Possible reasons and fixes for the issue:
1) Your graphics card drivers need updating. Visit your manufacturer's website to install the latest drivers. NOTE: The "check for updates" function often will not detect a necessary graphics card update.
2) The Steam overlay is interfering with Creativerse. Try disabling the Steam overlay and restarting the game. (Right-click on the game's name Creativerse, then choose "properties" down below, uncheck the box next to "activate Steam overlay" in the "general" tab)
The game world seems to have reset/deleted (no buildings, no chests, etc.) Edit
If you can get into the main menu but
1) you can't even connect to a game world even though you try repeatedly,
2) you can get into a world but none of it is loading, or
3) if your buildings/placed objects seem to be "gone" like your world changes seem to have reset,
then you are probably running a program that is blocking Creativerse from functioning correctly. Mind that other players who enter your world will see your buildings, chests, machines and the like correctly.
Likely culprits are anti-virus programs (Avast, Malwarebytes) or firewalls.
- Add your Steam folder to your anti-virus program's list of exclusions (e.g. instructions for Avast users can be found here: www.getavast.net).
- Add this site as an exception to any apps blocking HTML pages: http://www.getavast.net/support/managing-exceptions
- Set Steam to run as an Administrator (Right-click the Steam shortcut > Properties > Compatibility > Select 'Run this program as an administrator').
- Ensure you have these ports unblocked as they are required to run Steam properly:
• UDP 14000 - 15000
• UDP 27000 - 27037
• UDP 4380
• TCP 27014 - 27050
(More info here: https://support.steampowered.com/kb_article.php?ref=8571-GLVN-8711& )
- Quit the game and restart Steam.
One way to test if you have a program running that's preventing you from connecting to our servers is to load this page: thereafter.herokuapp.com and see if any warning messages pop up. (The page should just go to our sad Pigsy 404 page without any pop up warnings if things are running correctly.)
If you're still having issues, a good way to troubleshoot this is to try the game on a different computer or with a different internet connection, or possibly through a VPN.
You can find more solutions here: http://steamcommunity.com/app/280790/discussions/1/619574421295665834/
Liquids not flowing properly, Teleporters not working, absurdly high timers (up to days) displayed for Extractors Edit
These different bugs are related to the internet connection to the servers of Playful. If you encounter them, please try relogging first of all: exit the game, wait for a little (this is important!) and then re-enter the game.
If you are playing on a solo-world alone, the ingame-time should then be set to morning (or to night during certain event-times like around Halloween), this indicates that you have waited long enough before logging in again. Many typical problems will solve themselves by doing that.
Pets are still affected by a few bugs.
Pets set to "wander" are not supposed to disappear anymore. Still, you'll use this setting at your own risk, since they might be able to wander pretty far off at times...
a) Pets that are set to "stay" are often being displaced by the game program. They very often glitch through floors from time to time and will be in a lower level of a house or even in a Cave below. At other times they might be transported higher up, like onto the roof of a house. Sometimes they can be displaced a few steps sideways instead (or even additionally to glitching upwards or downwards).
Often these Pets will be set back to where they "belong" if you just relog (but remember to wait a little after logging out before logging in again!). If not, you can always go to them, ask them to follow you (in their Pet window after activating them with right-click or "f" as the default key) and take them to their stable again...
b) Pets that are set to "follow" (by default right after successfully taming them) sometimes stop to follow players when they are outdistanced in rare cases instead of teleporting to their owners. It often happens when using a Glider for a longer time. These pets usually are still around though, so please try to retrieve them as quickly as possible by searching the area where you last saw them or where you have tamed them.
Please check the area map where Pets are shown as round light blue dots when they are nearby. If you cannot see your Pets on the surface of the world but the cyan blue dot is on the map and displays their name if you hover over the dot with your mouse cursor, the Pets might have slipped underground or jumped on top of a tree. This is also a common bug. As soon as you can find them, tell them to follow you (again) and lead them to their stables.
c) Pets that are set to "follow" can occasionally refuse to follow through teleporters. In this case you should be able to find them not far from the departure teleporter that you have used. Rarely they might have wandered around for a bit, then you will be able to find them somewhere between the teleporter and where you have originally tamed them or where you have made them to "follow" you.
d) rarely even Pets that had been asked to "stay" can enter nearby teleporters when being replaced and will then be transported to the receiving teleporter where you can retreive them. Just follow their possible route.
Invisible objects like doors, crafting stations, chests or the like Edit
1) if whole areas are invisible or like made of thin glass (so you can see lower layers of the world, caves, lava and the like down below), this simply means that the game is slow with loading these parts of the game world from the servers. This also is the reason why some blocks can turn invisible right after you've mined/collected a block that was on top/in front of it. Often simply waiting a little will be sufficient and the invisible blocks will show up. Maybe you'll even get notified about "Server latency" in the top left corner of your screen.
There are some tricks you can try to make your connection faster:
Sometimes the loading process bugs out though and waiting doesn't help. To fix this, you can take a distance from this place (best so far away that the invisible area is out of sight) and upon returning there, the game will load the area again so you will be able to see it. Otherwise please relog; exit the game and enter it after a short while (2-5 minutes should be enough, best time to have a tea break)
You should also try clearing your cache by deleting the content of the subdirectory. This will force the Creativerse game client to download recent copies of everything it requires when you start to play again.
- On Windows[community.intuit.com], delete the contents of this folder: /Users/[user]/AppData/LocalLow/PlayfulCorp/Creativerse
You can get here quickly by typing %USERPROFILE%\AppData\LocalLow\PlayfulCorp\Creativerse into the File Address Bar or Windows Run Prompt(WIN Key + R)
- On OS X[hints.macworld.com], delete this folder:
2) if not everything you've built/placed seems to have "reset", but only a part is missing, like a wall full of chests or so, please try relogging. It seems that placing certain items (often happens after new not-so-stable stuff has been implemented with an update) can affect the loading process of nearby items so that they temporarily refuse to load (or so)
3) the "Goo"-bug that enabled players to turn activatable items (doors, storage containers, signs, crafting stations etc.) invisible by throwing Goo, Explosives or Flares at them, should actually be fixed by now. But if it ever shows up again, you can try placing a Wood Sign under the ghost block, then stand on top of the ghost block and pull up the sign through the ghost block which will make it reappear
4) if it's your Placemat that turns invisible, then it's no bug, it's a feature ;) It's supposed to do that
Corrupted wooden poles hovering over the surface / oceans Edit
This is no bug. These occasional irregular additions are part of nearly all recent template worlds and consist of a few blocks of Corrupted Wood floating in the sky looking like trunks of corrupted trees with no leaves.
Currently corrupted blocks / liquids do not spawn on any Creativerse world after world creation for all that is known. But of course players themselves can corrupt wood too by throwing Corrupt Bombs. Corruption spreading rules have been changed with update R43 so that uncorrupted wood blocks will not be corrupted by solid corrupted blocks placed adjacent to them any longer.
Underground Creatures appearing on the surface Edit
Since update R31 many Creatures (including Keepas) still tend to glitch upwards - sometimes through thick layers of rocks - especially when jumping or spawning in narrow spaces. This can transport them up to the surface, even from the Corruption layer. In the worst case they might appear right in your base (regularly happens to me when returning to my floating temple after visiting the corruption layer right below).
However under common conditions Creatures can only spawn when player characters are near.
So if you are playing solo, you might encounter Mirus on the surface during the day and night creatures that spawn close by in underground caves or tunnels occasionally (even where you could not see them), but you will only start to see creatures from the Lava layer or even from the Corruption layer reaching the surface shortly after you have ventured underground deep enough to make them spawn there.
For now no better solution to this problem is known than to wait for the official bug-fix...
Another bug that has been around for many months now is causing Creatures and also player characters to suddenly be hurled high up into the air if specific conditions are met.
Sometimes Creatures will suddenly seem to "fly" upwards, or you might catch sight of them just when they are falling down again from the sky. It can often happen to Keepas or other flight creatures when you chase them. The bug is known and some of it's reasons were already fixed, but certain actions and circumstances can still cause Creatures to bounce upwards. You can't do anything about this, the developers are working on it.
Creatures take no falling damage, but if the super-jump happens to your own player character, you might experience a deadly landing - except if you have bought the "Pro" DLC and can use your Glider so you will land safely. This is no trick to make you pay money for the game, it's just another unfortunate bug related to physics and perhaps to Unity that Creativerse is based on.
If you want to reproduce it, there are at least three options to try out. The first one is the same problem that makes Creatures glitch upwards from underground layers. When fighting Creatures in a cave that give your character a upwards push, or when jumping (or even better flying) against ceilings of caves, at one point your player character might go through the ceiling and fly up very high, maybe even to the top layer of the world.
For the second type of super-jump you can try placing any solid block into the surface of any liquid and immediately jump on the block while or shortly after it made the "bump" sound when removing the liquid that was using the same space. It might work with thin layers of Snow, Red Mushrooms and Tallgrass too.
The third variant is to make a door frame out of solid blocks and place a door within. You must open the door and then position your character partially on the spot where the door would be when closed, then proceed to close the door, and then try to walk forward. This can cause a collision issue of some sort and will cause the player character to sporadically fidget in place for a moment before flinging them straight up into the air for varying distances.
Giant "crab" spawning in a house or at a player-build structure Edit
Actually: this is also no bug, it's a feature. Rockzilla is attracted whenever a certain amount of blocks (and lighting too!) have been placed together.
To make Rockzilla despawn, going / teleporting away far enough and then re-entering the area where the giant Rockster was (for several times if necessary) will usually do the trick. Then take away some beach-related blocks/things and/or crafted blocks that Rockzilla loves, so it will not appear at that spot anymore.
Please refer to the article Rockzilla to see which blocks or things should be reduced in number.
World is locked for maintenance Edit
Usually this message will appear when the game is being patched for an update (ca. every month) or an hotfix.
In this case the message of course is no bug, but simply asking you to wait until the game servers will be available again. Please check the official forums http://steamcommunity.com/app/280790/discussions/0/ or social media https://twitter.com/creativersegame to see if a patch is in progress. It's not recommended to open a forum thread or joining such a thread with complaining about your game world being locked if there is already a thread announcing an upcoming update and kindly asking for your patience until you can enjoy the new game content.
It is also not recommended to nag the developers by repeatedly asking "when can I play again?" or "when will the servers be up again?" during the updating progress on Twitch or YouTube while they are entertaining the player community with a livestream that previews the upcoming update. An update takes as long as an update will take, nobody can tell for sure. Small patches might take only 20 minutes, large updates up to 2-3 hours.
If there is no update going on and your world is being "locked for maintenance" for hours, then please DO report this on the bug forums so that the developers can look into this and unlock your world: http://steamcommunity.com/app/280790/discussions/1/
Often it's only the connection to the online servers of Playful that has stuttered, in other cases there might have been "server blips" that will leave a few game worlds locked until the developers will unlock them manually.
Stuff disappearing from storage chests Edit
This is an especially nasty bug that luckily hits very rarely and affected only very few players up until now. If this should have happened to you, please report it on the bug forums and describe as many details as you can: http://steamcommunity.com/app/280790/discussions/1/
Smaller known bugs Edit
These bugs have been reported, but haven't been fixed yet. As for tips how to deal with them: for now there's nothing we players can do about that other than waiting for the developers to fix these bugs.
Signs like Arc Signs, Wood Signs, Wood Plaques, Stone Signs, Stone Plaques and so on are under construction and such texts and codes that have been written on them a longer while ago might have now lost their function. Currently the old text of signs is not remembered/displayed correctly by the game when the sign is activated to edit the text. Instead, any text you write into one sign will be suggested for every other sign that you activate/want to edit afterwards. Also the text font for signs is under revision and such might look different, especially on older signs, which also affects signs in Blueprints.
The text in claim descriptions often is not properly displayed in the claim setting/options window.
Several names of ingame objects and materials are too long for their tooltip windows and such cropped.
The apostrophe ' is often missing in tooltips and onscreen messages, like for Pumpkiru's King Chest and Pumpkiru's King Treasure for example, but also for tons of event messages during events like this.
Beacons, especially Healing Beacons, can now sometimes send their beams off when they are placed in/on display containers like Stone Wall Shelves, Galactic Grav-Chambers, Wood Planters, Hidden Temple Altars or Flower Pots. Beacons can produce a sound of a beacon being activated even when put on display.
The same happens with Haunted Idols, Infused Haunted Idols and Unleashed Haunted Idols. When placing such Idols into/on display containers, they can produce short wind gush sounds as well. The sound effect of Scare Flares can be "displaced" sometimes and such can be heard in other areas too.
If Seeds are placed into Wood Planters, only their sparkles will show, not the Seeds themselves. Seashells, Mob Spawners, Loot Spawners and Placemats are invisible in Wood Planters (seemingly too flat/positioned too low).
Mob Spawners, Loot Spawners and Placemats are invisible on Stone Wall Shelves as well. Seashells also aren't visible on Stone Wall Shelves; but if you rotate the Wall Shelves in certain ways, they can become visible.
Beds, Wood Planters and Flower Pots cannot be rotated anymore. This also means: if you put an item into Wood Planters and Flower Pots, the item will always face the same direction.
There's also a bug that scrambles up the large inventory "list" window that replaces the inventory and lists only stuff that you should be able to put into them after using Wood Planters and/or Flower Pots repeatedly.
Sometimes items get "stuck" in the inventory and cannot be moved into any containers after using Wood Planters and/or Flower Pots.
The Stone Chair is the only chair (including thrones) that cannot be fully rotated, but only sideways.
The Wood Stool cannot be used to sit down anymore, it's now a low table.
There's no Stone Gate for Stone Fences. Instead the original textures for the gates were used for the fences.
The Hidden Temple Trap Door still isn't unlocked when entering a new world even after buying the Hidden Temple Super Bundle, and it still shows its tooltip "This is a premium recipe. Visit the store to unlock it!" in this case. Crafting or obtaining a Hidden Temple Door and Hidden Temple Table will unlock the recipe though (simply take these objects from the item kit that comes with the Hidden Temple Super Bundle).
The Medieval Lamp does not have collision even though it is a tall floor lamp. The Hidden Temple Torch also does not have collision anymore, but maybe it's supposed to because it is a "torch", although it's very massive and 2 blocks in height. Industrial Lamps, Industrial Lights and Wide Industrial Lights don't have collision either.
Industrial Fans have collision, which means they cannot be used to create Ice Slope railways or elevators.
There are issues with feeding Mushrooms to Pets (mainly to Pigsies). It doesn't always work right away (right-clicking or dragging the Mushrooms to the Pet Window doesn't do anything), but only after feeding other stuff to other Pets and then returning to the Pigsies.